Schemes
Meru County's Public Water Utility
Meru County Rural Water and Sanitation Company Limited (MeRuWASCO) is a public water utility wholly owned by the Meru County Government. We were established under the Water Act 2016 to manage, operate, and expand water and sanitation services in rural areas of Meru County.
Through ten operational water schemes, we serve thousands of households, schools, health facilities, and businesses — contributing to improved public health, economic productivity, and quality of life.
Integrity — We uphold honesty and transparency in all our operations.
Customer Focus — Our customers are at the centre of every decision we make.
Accountability — We are answerable to the communities we serve.
Sustainability — We manage resources responsibly for present and future generations.
Our Services
Delivering clean water, safe sanitation, and responsive customer support to communities across Meru County.
Water Supply
Reliable piped water delivered to homes, institutions, and businesses across our service area through ten operational water schemes.
Learn MoreSanitation Services
Promotion of safe sanitation practices and support for improved hygiene in rural communities through WASH programmes.
Learn MoreCustomer Support
Responsive billing, fault reporting, and account management services for all our customers — available 24/7 by phone.
Learn MoreNew Connections
Apply for a new water connection for your household, institution, or commercial premises quickly and transparently.
Learn MoreInfrastructure Maintenance
Routine distribution network maintenance, emergency repairs, and meter management to keep supply reliable.
Learn MoreCommunity Partnerships
Collaborating with NGOs, health departments, schools, and county agencies to improve water access for vulnerable communities.
Learn MorePay Your Water Bill
Paying your water bill is quick and convenient. Use M-Pesa from anywhere, any time — no queues, no hassle. You can also pay via bank deposit or visit any of our scheme offices.
Option 1 — Recommended
Pay via M-Pesa (Lipa na M-Pesa)
Dial *234# or open the Safaricom/M-Pesa app
Enter exactly as shown
Found on your water bill statement
Keep the SMS confirmation as proof of payment
Option 2
Bank Deposit — Co-operative Bank
Option 3
Pay at Our Offices
Visit our Head Office or any of our scheme offices during working hours (Monday–Friday, 8:00 AM – 5:00 PM) to make payments via bank transfer or cheque only.
View all office locations →After Payment
Billing Tips
- Bills are issued monthly — pay by the due date to avoid disconnection.
- Keep your meter accessible for our monthly reader.
- Report unusually high bills to our Commercial Department.
- Reconnection is done within 24 hours of full payment.
- Lost your account number? Visit any office with your ID.
Ten Water Schemes
MeRuWASCO manages ten water schemes across Meru County, serving distinct communities with piped water supply.
News & Announcements
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News, announcements, and service updates will appear here once published. Check back soon.
Our Partners & Regulators
MeRuWASCO is licensed by WASREB and operates under the Water Act 2016. View all partners →
We are here to help. Reach our customer care team today.
0757227115